Dangerous Object Found In Hotel Bed

Background

During an international business trip, our customer was staying at a well-known hotel chain. After a long day at the office, he got into bed and felt something sharp pierce his foot. Upon removing the sheets, he discovered a black, sharp object. He immediately reported the incident to the hotel manager.

The hotel initially declined to offer a gesture of goodwill. We took the initiative to have the object tested, which, although inconclusive, suggested it could be a substance used for illegal activities. Our advisor then carefully crafted an email to the hotel manager, emphasizing how posting this evidence on social media could damage the hotel’s brand.

Outcome

To avoid negative publicity, the hotel offered a €600 goodwill gesture. According to our commercial model (20% of the total value), if this had been your case, we would retain €120, and you would receive €480. The case was resolved in less than four weeks.