Successful Cases

Airport Staff Verbally Abusing Customer

Background Our customer was verbally abused by the airport staff after questioning a different procedure they were asked to follow during...

Hotel’s Broken Glass Desk

Background Our customer slightly injured his elbow during a business trip. His hotel room glass desk was chipped on one of the edges. ...

Airline Dirty Seats

Background Our customer documented their dirty seat with photographs, showing leftover food from the aircraft's previous flight. Despite...

Bank Failing To Locate Customer Funds

Background Our customer transferred funds to his bank's trading platform, expecting an immediate transaction. Unfortunately, the transfer...

Travel Operator Disrupts Schedule

Background During a holiday trip to Asia, our customer received a notification that their departure time had been changed from late...

Gym Shower Door Injury

Background While showering at a premier gym, our customer experienced an incident where the shower door lock snapped upon opening. The...

Dangerous Object Found In Hotel Bed

Background During an international business trip, our customer was staying at a well-known hotel chain. After a long day at the office,...

Supermarket Ruins Expensive Pair Of Shoes

Background While shopping at a local store belonging to one of the top four supermarket chains in the U.K., our customer scuffed his...