Successful Cases

Airport Staff Verbally Abusing Customer

Background Our customer was verbally abused by the airport staff after questioning a different procedure they were asked to follow during...

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Hotel’s Broken Glass Desk

Background Our customer slightly injured his elbow during a business trip. His hotel room glass desk was chipped on one of the edges. ...

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Airline Dirty Seats

Background Our customer documented their dirty seat with photographs, showing leftover food from the aircraft's previous flight. Despite...

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Bank Failing To Locate Customer Funds

Background Our customer transferred funds to his bank's trading platform, expecting an immediate transaction. Unfortunately, the transfer...

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Travel Operator Disrupts Schedule

Background During a holiday trip to Asia, our customer received a notification that their departure time had been changed from late...

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Gym Shower Door Injury

Background While showering at a premier gym, our customer experienced an incident where the shower door lock snapped upon opening. The...

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Dangerous Object Found In Hotel Bed

Background During an international business trip, our customer was staying at a well-known hotel chain. After a long day at the office,...

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Supermarket Ruins Expensive Pair Of Shoes

Background While shopping at a local store belonging to one of the top four supermarket chains in the U.K., our customer scuffed his...

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